Payment of all fees is required at the time of treatment. This applies equally to insured and non-insured clients. Payment by cash, credit card and direct debit.
Settlement of outstanding payments
Our policy is for all accounts to be settled on the day. All outstanding fees may incur administration fees where bills have to be sent.
Veterinary fees do incur Value Added Tax (VAT) at the current rate.
Fee Estimates for routine and non-routine surgery are given on request. All clients are encouraged to enquire about and discuss treatment costs. Our fees for surgical procedures generally include 2 post op checks free of charge; additional post-op checks may be charged for.
Out of hours fees
Consultation and Visit fees out of hours vary depending on the time of day or night. Please enquire re such fees as necessary. The fees charged will be those set by the practice attended (ourselves or Pool House Veterinary Hospital).
Members of our Pet Care Plan receive a 10% discount on consultations, medications, in-house surgery and treatments, excluding out of hours. The Pet Care Plan covers routine treatments such as boosters, worming, flea control and lifelong preventative healthcare
with the convenience of simple monthly payments to spread the cost.
Our policy is for insured clients to pay
as they go along, and then we will be happy to fill out the vet section on your claim form. We ask that you collect your forms and check them before you send to your insurance company. If it is an ongoing condition we
can complete ongoing claim forms. Direct claims may only be authorised in exceptional circumstances and for single large claims.