Payment of all fees is required at the time of treatment. This applies equally to insured and non-insured clients. We can accept payment by cash and credit/debit card.
Settlement of Outstanding Payments
Our policy is for all accounts to be settled on the day as outstanding fees may incur administration fees where bills have to be sent.
Veterinary fees do incur Value Added Tax (VAT) at the current rate.
Fee Estimates for routine and non-routine surgery are given on request and we do recommend that all clients discuss treatment costs with the vets during consultations.
Consultation and visit fees after hours vary depending on the time of day/night. We encourage you to discuss the fees when contacting the emergency clinic. The fees charged will be those set by the practice attended (i.e. Pool House Veterinary Hospital).
See our Pet Health Club page.
Our policy is for insured clients to pay as they go along, and then we will be happy to fill out the vet section on your claim form. We ask that you collect your forms and check them before you send to your insurance company. If it is an ongoing condition, we can complete ongoing claim forms. Direct claims may only be authorized by the veterinary surgeons in exceptional circumstances and for single large claims.